All students are required to bring their own notebooks for lessons. You may refer to the required technical specifications for notebook HERE.
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Diploma in ICT Systems, Services & Support
Duration
2.5 Years (Part-time)
Frequency
7pm - 10pm, 3 times a week
Certificate
Part-time Diploma & Post-Diploma
| REGISTRATION PERIOD 6 Nov 2024 - 26 Jan 2025 |
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| COURSE DATE | 21 Apr 2025 - 17 Oct 2027 | COURSE DURATION / FREQUENCY | 3 hours/session (3 days/week) |
| MODE OF LEARNING | Facilitated Learning (Face-to-Face/ Online Synchronous) and Asynchronous E-Learning | COURSE VENUE | Temasek Polytechnic |
The course aims to equip participants with the knowledge and relevant skills to manage, monitor and implement first-level helpdesk support for the IT infrastructure department of an organisation.
Upon completing the course, graduates should be able to:
- set-up, configure, verify, secure, and deploy networks and operating systems;
- design, install, and configure wired and wireless networks with client administration;
- apply fundamental service principles and practices to manage and deliver high-quality IT services support through structured on-the-job training;
- apply the concepts and principles of systems security to configure, administer, monitor and respond to incidents over a network;
- apply the knowledge and skills of emerging network and system technologies to manage enterprise-level network infrastructure.
The course incorporates specific new key areas of technological advancements like Cloud and AI, as well as the evolving IT ecosystem towards agile Systems and Operations (SysOps) or Development and Operations (DevOps).
| Subject Code | Subject | ||
|---|---|---|---|
| CIML001 | Data Communications and Networking
This subject covers the theoretical and practical aspects of data communications and networking. Topics include Network Protocols & Communications, Ethernet networks, TCP/IP networking model, IP Addressing, Virtual Local Area Networks (VLANs), Routing & Switching Concepts, Static & Dynamic Routing. |
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| CIML016 | Operating Systems & Modern Compute Platforms
This subject will introduce components of computer systems with the concepts and principles of operating systems. The subject will also introduce the concepts of modern compute platforms like modern virtualisation, containerisation, cloud computing terminology, serverless computing and edge computing. |
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| CIML003 | Basic IT Security
This subject covers the basic elements on the topic of IT security, reviews operational planning and practices, and provides a foundation for discussion and implementation of security strategies to minimize operational risks in an organization. Students will understand the theoretical, practical and ethical aspects of basic IT security. |
| Subject Code | Subject | ||
|---|---|---|---|
| CIML004 | Enterprise Networking
This subject covers the knowledge and skills required to design, install and configure scalable enterprise wired and wireless networks. The topics covered include enterprise wired and wireless networking concepts. Basic theories of routing and switching, wireless technologies and their applications in an enterprise network environment will also be covered. |
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| CIML017 | SysOps Fundamentals
This subject will introduce the fundamental concepts of agile methodology and core principles of SysOps and concepts on Automation, Continuous Integration (CI), Continuous Delivery (CD) and Deployment. |
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| CIML006 | Mobile Device Management
This subject covers concepts and techniques required to secure, monitor, manage, and support mobile devices deployed across an enterprise. Devices running iOS and Android operating systems will be covered. Topics include implementing a mobile device strategy, various mobile device management solutions, mobile device lifecycle and security. |
| Subject Code | Subject | ||
|---|---|---|---|
| CIML018 | IT Infrastructure Library Fundamentals
This subject will introduce the fundamental concepts of IT Infrastructure Library (ITIL) Foundation including modern IT and digital service organisations operations and service management terms and concepts. |
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| CIML019 | Software-Defined Infrastructure & Services
This subject will introduce the concepts and components of software-defined infrastructure (SDI) which includes software-defined compute (SDC), software-defined networking (SDN) and software-defined storage (SDS), etc. used in implementing modern enterprise IT Infrastructure and services. |
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| CIML020 | IT Service Orchestration & Management
This subject will introduce the concepts of managing workflow activities in IT service automation for the delivery of IT services. Orchestration tools will integrate applications or services to automate processes. |
| Subject Code | Subject | ||
|---|---|---|---|
| CIML010 | Servers Administration and Security
This subject covers the concept and techniques required to configure and administer a typical networked server using common operating systems in the industry. Topics include installation of a server system, configuration of devices, disks and file systems with security configuration of LAN (Local Area Network) and WAN (Wide Area Network) environments. Administering of key server services, using various tools and system scripting to monitor and analyse its performance and security will be discussed and applied. The subject also covers the concepts of encryption methodology, Public Key Infrastructure, key distribution and authentication. |
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| CIML011 | Internetworking Technologies
This subject covers Internetworking technologies and protocols for enterprise network environments. Concepts in network scalability, scalable routing / switching technologies and protocols are also taught. |
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| CIML021 | AI-Enabled Security Operations
This subject will introduce the concepts of basic network security operations, security monitoring, event analysis, and incident response to security threats encountered in the environment and how AI could assist in security monitoring and responses. |
| Subject Code | Subject | ||
|---|---|---|---|
| CIML022 | Cloud Computing Essentials
This subject will introduce the basic concepts of cloud computing, cloud service models and cloud services. |
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| CIML023 | Cloud Architecture & Design
This subject will introduce the concepts on basic architecture of cloud solutions and principles on designing secure and resilient architecture for cloud solutions. |
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| CIML024 | Cloud Operations & Security
This subject will introduce the concepts of basic deployment, management, networking and security of the cloud environment. |
Modes of Assessment
Assessments would be based on coursework components such as written and practical tests, case studies, assignments and projects.
For more information on course fee / schedule, or to apply,
Meet Sng Sannie, our 2024 graduate and Valedictorian from the Diploma in ICT, Systems and Support.
Embarking on a new journey in InfoComm Technology after two decades in law might seem like an unconventional move, but for Sannie, it was about more for his personal passion, and to deepen his understanding of current trends like cloud computing and cybersecurity. Stepping out of his comfort zone meant swapping legal arguments for lab work and embracing countless hours of programming challenges. Every challenge became his opportunity for personal and professional growth.
"I urge you all to nurture that same curiosity within yourselves, regardless of age or background. Embrace the joy of discovery, the thrill of learning something new, and let it guide you on your own lifelong learning journey. After all, curiosity knows no bounds, and the pursuit of knowledge is a journey that never truly ends."
Sng Sannie
Entry Requirements
| ‘O’ Levels | At least 3 ‘O’ Level passes in the following subjects: AND 1 year of relevant working experience |
| OR | |
| Higher Nitec | GPA ≥ 2.0 |
| OR | |
GPA ≥ 1.5 AND 1 year of relevant working experience |
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| OR | |
| Nitec | GPA ≥ 3.5 |
| OR | |
GPA ≥ 3.0 AND 1 year of relevant working experience |
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| OR | |
| Higher Nitec in Technology | GPA ≥ 2.0 AND 1 year of relevant working experience |
| OR | |
| Higher Nitec in Service | GPA ≥ 2.0 AND 1 year of relevant working experience |
| OR | |
| Nitec in Technology | GPA ≥ 3.5 AND 1 year of relevant working experience |
| OR | |
| Nitec in Service | GPA ≥ 3.5 AND 1 year of relevant working experience |
| OR | |
| WSQ Qualification | Relevant WSQ Qualification with 1 year of relevant working experience AND WSQ Workplace Literacy Statement of Attainment (SOA)(Level 6) AND Workplace Numeracy Statement of Attainment (SOA)(Level 6) AND 1 year of relevant working experience |
| OR | |
| Without relevant academic qualifications | At least 2 years of relevant working experience |
Applicants who do not meet the entry requirements may be considered for admission to the course based on evidence of at least 2 years of relevant working experience or supporting evidence of competency readiness. Suitable applicants who are shortlisted may have to go through an interview and/or entrance test. The Polytechnic reserves the right to shortlist and admit applicants.
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Course Contact
- Mainline 67881212
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Monday - Thursday: 8:30am - 6:00pm
Friday: 8:30am - 5:30pm
Closed during lunchtime, 12:00pm - 1:00pm
and on weekends and public holidays. - https://www.tp.edu.sg/tsa
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Temasek SkillsFuture Academy (TSA)
Temasek Polytechnic
East Wing, Block 1A, Level 3, Unit 109
21 Tampines Ave 1
Singapore 529757
Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.
